Useful Information
Below you can find some useful information about our hotel policies and amenities. If for any reason you require any help, please do not hesitate to contact our reception desk by dialling ‘9’ from your room telephone. You can also contact directly our Guest Relations Manager by dialling ‘819’ from your room phone.
We hope you have a pleasant stay at our hotel.
- Check Out Time
- On the day of departure, kindly vacate your room by 11:00hrs. Should you wish to keep the room for longer, please check with reception for availability and prices. A luggage room is available at reception.
- Breakfast Hours
- A buffet breakfast is served at The Rooftop Restaurant on level 7 between 07:30hrs and 10:30hrs. In order to ensure an enjoyable experience, we have 3 sittings available: (i) 07:30-08:30, (ii) 08:30-09:30 and (iii) 09:30-10:30. Please book your sitting at reception or at the Restaurant.
- The Rooftop Restaurant & Lounge
- Bar bites, light snacks are served from 12:00hrs till 22:00hrs. Lunch starts at 12:30hrs until 15:30hrs while dinner is from 19:30 until 22:30hrs. The Bar is open from 10:30hrs until 23:00hrs.
- Pool Hours
- Our outdoor infinity pool is heated, making it ideal to use all year round. The pool is open between Mon - Sun : 10:30 - 18:00
- Fitness Room
- Located on Level -1. Access by room key card. Open 24hrs
- In-house Cinema
- Located on Level -3. Open daily between 10:00 till late. More info and film schedule available at www.embassycinemas.com
- Room Cleaning Service
- The room cleaning service starts at 08:00hrs until 16:30hrs. Should you wish to have your room cleaned at a particular time, kindly advise reception and we will do our best to oblige. If you do not wish to be disturbed when you are in the room, kindly ensure that you hang the ‘Do Not Disturb’ sign on the door handle. For extra security and to restrict access to your room, please press the green button on your door lock.
Other Information
- In order to ensure a good night sleep, your mattress has been crafted out of 8 different materials including: viscogel, viscofoam formadapt®, profiled body foam, comfort mousse®, sackspring® core and a breathable hypoallergenic filler. It has been treated with Anti Cimex – the most complete anti-mites, anti-bacterial and anti-mould treatment.
- If you would like to change the bed configuration from double to singles (or vice versa) please let us know.
- For your comfort, each bed is provided with a large soft pillow and a standard size medium hard pillow. Soft feather pillows are available on request.
- Bed sheets are changed every 4 days. If you would like a more frequent linen change please let us know.
- A complimentary water carafe is available in your Frigo bar. You can have this refilled as many times as you like from the dispensers available on floors 2-6.
- The Frigo bar may be stocked upon request.
- We can also provide ice and extra glasses if required.
- In your wardrobe, you will find an iron, iron board and hair dryer for your convenience.
- Bathrobes are provided in superior rooms only.
- Please do not use the bathroom towels by the pool. Pool towels are available on level 7 free of charge.
- Guest laundry and laundry bags are provided on request.
- We can also provide dental and shaving kits if required.
- In order not to maintain the aesthetics of The Courtyard, kindly refrain from hanging towels and clothes on the balcony railing.
Our Eco-friendly Measures
We’ve never strayed from our core values, committing to sustainable development and environmental responsibility from day one. Some of the steps we took to protect the environment include:
- The air conditioning in your room will stop working automatically once the balcony or window door is opened.
- All the lights in the room will be switched off within 10 seconds of removing the key card from the master switch.
- In our efforts to minimize single-use plastics, the bathroom amenities by L’Occitane, are provided in refillable bottles.
- The complimentary water provided is filtered on site to avoid the use of plastic water bottles and at the same time decrease the carbon footprint.
- Information is provided electronically instead on paper leaflets.
- Waste bins are provided with separators to help us recycle waste more efficiently.
- A towel washing saving measure is in place – please refer to the card in the bathroom
Useful hotel telephone numbers & extensions
For Reception dial 9
Room to Room – Dial Room Number (3 digits)
Outside Line – Dial 0 + Number
Your direct number is: 00356 2016 9 + Room Number (3 digits)
International Codes
Italy 0039
France 0033
China 0086
Germany 0049
UK 0044
USA 001
