Welcome to Information desk

Below you can find some useful information about our hotel policies and amenities. If for any reason you require any help, please do not hesitate to contact our reception desk by dialling ‘9’ from your room telephone. You can also contact directly our Guest Relations Manager by dialling ‘819’ from your room phone.

We hope you have a pleasant stay at our hotel.

Other Information

  • In order to ensure a good night sleep, your mattress has been crafted out of 8 different materials including: viscogel, viscofoam formadapt®, profiled body foam, comfort mousse®, sackspring® core and a breathable hypoallergenic filler. It has been treated with Anti Cimex – the most complete anti-mites, anti-bacterial and anti-mould treatment. 
  • If you would like to change the bed configuration from double to singles (or vice versa) please let us know.
  • For your comfort, each bed is provided with a large soft pillow and a standard size medium hard pillow. Soft feather pillows are available on request.
  • Bed sheets are changed every 4 days. If you would like a more frequent linen change please let us know.
  • A complimentary water carafe is available in your Frigo bar. You can have this refilled as many times as you like from the dispensers available on floors 2-6.
  • The Frigo bar may be stocked upon request.
  • We can also provide ice and extra glasses if required.
  • In your wardrobe, you will find an iron, iron board and hair dryer for your convenience.
  • Bathrobes are provided in superior rooms only.
  • Please do not use the bathroom towels by the pool. Pool towels are available on level 7 free of charge.
  • Guest laundry and laundry bags are provided on request.
  • We can also provide dental and shaving kits if required.
  • In order not to maintain the aesthetics of The Courtyard, kindly refrain from hanging towels and clothes on the balcony railing. 

Our Eco-friendly Measures

We’ve never strayed from our core values, committing to sustainable development and environmental responsibility from day one. Some of the steps we took to protect the environment include:

  • The air conditioning in your room will stop working automatically once the balcony or window door is opened.
  • All the lights in the room will be switched off within 10 seconds of removing the key card from the master switch.
  • In our efforts to minimize single-use plastics, the bathroom amenities by L’Occitane, are provided in refillable bottles.
  • The complimentary water provided is filtered on site to avoid the use of plastic water bottles and at the same time decrease the carbon footprint.
  • Information is provided electronically instead on paper leaflets.
  • Waste bins are provided with separators to help us recycle waste more efficiently.
  • A towel washing saving measure is in place – please refer to the card in the bathroom

Useful hotel telephone numbers & extensions

For Reception dial 9

Room to Room – Dial Room Number (3 digits)

Outside Line – Dial 0 + Number

Your direct number is: 00356 2016 9 + Room Number (3 digits)

International Codes

Italy 0039

France 0033

China 0086

Germany 0049

UK 0044

USA 001